Category Archives: Customer service

Valentines Day 2011 ~ the day 1800Flowers doesn’t deliver and loses me and thousands of others as a customer

Valentines day.  A day most women expect flowers from their husbands and boy friends. Some men procrastinate and wait until the last minute. Others like me don’t. I ordered flowers and candy from @1800flowers more than a week before Valentines day. I know that V-day is an extremely busy day for flower delivery. You would…

The unhappy and unappeasable customer – how do you like to handle them?

If you’ve owned a business, you’ve had them. The customer that is unhappy and no matter what you do you can’t appease them. It doesn’t matter what method you take and what you offer them… they will not be satisfied. How’s the best way to handle this type of customer? My first business was a…

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Hi, I'm Steve... an eCommerce merchant that writes about eCommerce, advertising, marketing, blogging, design, social media, seo, tech and other randomness.Read more »

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